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Company: Northstar Memorial Group
Location: Decatur
Posted on: November 18, 2021

Job Description:

Overview : If you are exhausted of going to work at a job with no opportunity for advancement or are not being paid what you deserve, then this opportunity is for you! We are changing the culture of our profession in a positive way and we want you to be a part of it. Why is this opportunity for you?

  • You're compassionate and love helping people
  • Passion is what drives us to treat every family we serve as if they were our own, & that includes our Graceland/Fairlawn family.
  • To work at Graceland/Fairlawn is to be a part of a close-knit family of amazing team members. You will be surrounded by professionals who celebrate your success and support your challenges.
  • Full benefits including Medical, Dental, Vision, PTO and 401K Our staff is trusted by more families than any other location in town for a reason we have great people! Responsibilities : We are seeking a Call Center Service Agent. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer.
    • Operates a telephone system handling a large call volume utilizing the NorthStar Promise Script
    • Assists customers with general information, requests, and concerns
    • Promptly answers all incoming calls and strives for minimal hold times
    • Identifies and properly navigates incoming phone calls to the correct department or person
    • Recognizes need for escalation and involving appropriate parties
    • Takes detailed and accurate messages and delivers to appropriate party in a timely manner
    • Proficient in handling multiple calls and requests while simultaneously working
    • Behaves professional as well as sympathetic to the unique perspective of our clientele
    • Demonstrates a caring attitude while calmly speaking with caller
    • De-escalates calls from upset or irate customers to resolve problems
    • Utilizes standard company specific software to meet location business requirements
    • Completes assigned tasks in a competent and timely manner
    • Prepare letters, reports and official records
    • Completes office duties such as filing, phone duty, and use online reference materials
    • Successfully works in a team environment as well as work independently Requirements and Qualifications :
      • 1+ years of experience in a call center environment
      • High School Diploma or equivalent
      • Excellent communication and customer service skills
      • Basic computer knowledge (Windows, MS Word, MS Excel, internet) We are an equal opportunity employer. All qualified applicants will receive consideration foremploymentwithout regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

Keywords: Northstar Memorial Group, Decatur , Receptionist, Administration, Clerical , Decatur, Illinois

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