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Supply Chain/Commercial Entry Level Engineer

Company: Tate & Lyle
Location: Decatur
Posted on: October 16, 2020

Job Description:

We are looking for exceptional candidates to take part in a development opportunity that first exposes you to the Customer Service group and later transitions you to a Commercial Role. The Commercial responsibility will either be assigned to our Food & Beverage Solutions or Primary Products Business Unit.

The first 10-12 months, located in Decatur, IL, will be dedicated to the customer service representative role after which you would be transferred to a commercial role in our Chicago-land office.

A Customer Service Representative requires strong dedication to providing a high level of service to our customers. You will partner with sales (commercial) to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication among all stakeholders and helping to drive the company's strategy forward as a valued added supplier.

The Commercial Role will expose you to assignments in market/customer facing business roles such as Customer Service, Sales Operations, Applications & Technical Service, and Sales. These assignments would be intended to provide you with broad experience in Tate & Lyle businesses and also business context for any role in the organization. These assignments will lead to career development in commercial/business roles in the company.

Compensation is commensurate with education and experience. Relocation available. Benefits package to include: Medical, Dental, Vision, 401k, Short- and Long-Term Disability and more---.

Position Summary:

Understanding customer needs - Close and proactive relationship with customers to understand current and future needs. Process in place to quickly identify and resolve issues.

Cross-functional working - Customer facing functions working together, with great awareness of customer touch points and clear hand-offs. Communication and escalation process established to cascade wins and issues throughout customer facing teams.

Easy to navigate - Customers have clear points of contact and know how to navigate our organisation

Internal Customer collaboration - Use global scale, standards and expertise to suit local regional market and customer needs. Share customer intelligence throughout our organisation, across functions and regions to ensure consistent delivery and improve quality of service.

Customer management - Use data and information on end-to-end customer service to drive performance and target areas for improvement

Contract and document management - Contracts managed consistently for all customers. Documents centrally maintained for easy access.

Contingency Planning- Ability to offer customers alternative options for risk management

Tailored customer interactions - Making connections with customers based on their needs

Differentiated service - Set and deliver differentiated SLAs by customer segment

Safety Requirements:

Protecting our people and the environment is foundational to our business

Each team member is expected to support the Tate & Lyle culture where Environment, Health and Safety are the overriding values in all activities. Every team member is accountable for working safely and complying with all EHS policies, procedures and regulations relevant to their work and is expected to speak up and intervene to prevent unsafe conditions and to respect fellow workers and the communities in which we work. Included in this is abidance with our Life Saving Principles (LSPs) and our STOP WORK AUTHORITY, which are developed to strengthen our workplace safety, prevent serious injury or loss of life.

Required Capabilities:


  • Passionate safety commitment including the belief that all injuries can be prevented
  • Self-disciplined and possessing the integrity to uphold Company Values at all times
  • Self-motivated, committed, dependable Team contributor
  • Ability to learn new concepts and information using process procedures and training guides
  • Ability to clearly communicate ideas and information, both written and verbal
  • Ability to work in a fast paced team environment
  • Ability to use Microsoft Office and other computer software products.
  • Detail Oriented with a high level of accuracy
  • Ability to problem solve and provide solution in a fast paced, ever changing environment
  • Ability to prioritize and execute multiple priorities
  • Ability to identify and communicate continuous improvement opportunities
  • Background checks and drug/alcohol screenings will be conducted.

    Education & Work Experience:

    • Bachelor's Degree, in Chemical Engineering from an ABET Accredited College or University
    • SAP or strong analytical experience
    • Must be self-motivated with the ability to work alone or with limited supervision
    • Ability to take initiative to identify and initiate improvements across various processes and systems
    • Ability to organize and present information to wide variety of people
    • Excellent skills in organization, prioritizing and managing time
    • Strong attention to detail with a high level of accuracy

      You contribute to making change happen both locally and globally, enjoying working in a community of passionate experts who are creating our extraordinary leaps forward.

      California Consumer Privacy Act ("CCPA")

      The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Keywords: Tate & Lyle, Decatur , Supply Chain/Commercial Entry Level Engineer, Engineering , Decatur, Illinois

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