Solutions Engineer - Salesforce
Company: Midland States Bank
Location: Effingham
Posted on: July 31, 2022
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Job Description:
At Midland States Bank, we believe that when we can bring our
whole selves to work each day, we become happier, more comfortable,
more confident and more excited to do great things for our
customers, each other and our company. We're proud to be an Equal
Opportunity and Affirmative Action employer. At Midland, we
recruit, employ, train, compensate and promote without regard to
race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. If you are looking for a place to grow, we
encourage you to apply at Midland States Bank, because you belong
here.Position Summary The Solutions Engineer (BI) Salesforce will
report to the Team Lead - Salesforce and is responsible for
designing, interfacing, building, and maintaining our Sales and
Financial Solutions. Responsibilities:Participate in the on-going
development and support of existing applications.Participates in
meetings with customers & management.Work with customers and
partners to drive out business requirements.Perform applications
setup.Assist in the design and execution of test plansRecognize &
escalate issues within the CRM applications.Develop problem
identification/resolution skills. Contribute to delivering the
solution.Be task focused & prepared to do a variety of tasks in a
changing environmentPresent ideas in a concise and focused manner.
Requirements:Bachelor of Science in Computer Science Management
Information Systems, Accounting, Finance, or similar required.
MCITP preferred.5+ years in experience in managing and maintaining
Business Intelligence systems.Able to diagram customer processes
and recommend process changesExposure to sales, business
development, and marketing processes preferred.Strong communication
skills (written, verbal, and presentation)Excellent time management
skillsSalesforce.com or similar CRM experience.Understanding of
customer and partner relationship strategies.Analytics and trend
mapping.Sales and sales support automations, workflows, and
approvals.Knowledge of the customer journey and the ability to map
and analyze touch points in line with sales process.Basic
understanding of API and REST.Basic knowledge of database
architecture.Experience in ITIL or other formal SDLC methodologies
and governance practices. Experience with the sales process, cycles
and methodology, including:account/territory managementopportunity
managementcontact managementbusiness developmentprofessional
servicespartner managementtechnical consultingservice
engineeringExperience with marketing activity, including:demand
generationlead nurturingcustomer profilingsocial & digital
mediacampaign influence tracking Competencies:Business
insightCultivates innovationDrives resultsMakes sound
decisionsBeing a brand championCollaboratesCommunicates
effectivelyCustomer focusBeing AuthenticEmotional IntelligenceSelf
developmentBeing flexible and adaptable If you require reasonable
accommodation in completing this application, interviewing,
completing any pre-employment testing, or otherwise participating
in the employee selection process, please direct your inquiries to
Midland States Bank Human Resources at HR@midlandsb.com. THIS JOB
DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR
EMPLOYMENTPI187045230
Keywords: Midland States Bank, Decatur , Solutions Engineer - Salesforce, Engineering , Effingham, Illinois
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