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Solutions Engineer - Salesforce

Company: Midland States Bank
Location: Effingham
Posted on: September 18, 2022

Job Description:

This position can work remotely. We will consider candidates in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Massachusetts, Minnesota, Missouri, North Carolina, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas and Wisconsin. Candidates must be able to work permanently in the United States without sponsorship.
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.Position SummaryThe Solutions Engineer -Salesforce will report to the Team Lead - Salesforce and is responsible for designing, interfacing, building, and maintaining our Sales and Financial Solutions.Responsibilities:

  • Participate in the on-going development and support of existing applications.
  • Participates in meetings with customers & management.
  • Work with customers and partners to drive out business requirements.
  • Perform applications setup.
  • Assist in the design and execution of test plans
  • Recognize & escalate issues within the CRM applications.
  • Develop problem identification/resolution skills. Contribute to delivering the solution.
  • Be task focused & prepared to do a variety of tasks in a changing environment
  • Present ideas in a concise and focused manner.Requirements:
    • Bachelor of Science in Computer Science Management Information Systems, Accounting, Finance, or similar required. MCITP preferred.
    • 5+ years in experience in managing and maintaining Business Intelligence systems.
    • Able to diagram customer processes and recommend process changes
    • Exposure to sales, business development, and marketing processes preferred.
    • Strong communication skills (written, verbal, and presentation)
    • Excellent time management skills
    • Salesforce.com or similar CRM experience.
    • Understanding of customer and partner relationship strategies.
    • Analytics and trend mapping.
    • Sales and sales support automations, workflows, and approvals.
    • Knowledge of the customer journey and the ability to map and analyze touch points in line with sales process.
    • Basic understanding of API and REST.
    • Basic knowledge of database architecture.
    • Experience in ITIL or other formal SDLC methodologies and governance practices.Experience with the sales process, cycles and methodology, including:
      • account/territory management
      • opportunity management
      • contact management
      • business development
      • professional services
      • partner management
      • technical consulting
      • service engineeringExperience with marketing activity, including:
        • demand generation
        • lead nurturing
        • customer profiling
        • social & digital media
        • campaign influence trackingCompetencies:
          • Business insight
          • Cultivates innovation
          • Drives results
          • Makes sound decisions
          • Being a brand champion
          • Collaborates
          • Communicates effectively
          • Customer focus
          • Being Authentic
          • Emotional Intelligence
          • Self development
          • Being flexible and adaptableIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT



            PI190106236

Keywords: Midland States Bank, Decatur , Solutions Engineer - Salesforce, Engineering , Effingham, Illinois

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