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Case Manager

Company: Memorial Health
Location: Decatur
Posted on: February 25, 2021

Job Description:

Coordinate and facilitate patient care across a multidisciplinary care continuum within a clinical service unit structure. Ensure optimum utilization of resources, service delivery and compliance with clinical cost education initiatives. Secure best possible outcomes for our patients by being advocates and resource managers to facilitate patient centered solutions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must possess good communication and interpersonal relationship skills.
  • Must be able to organize work with minimal supervision.
  • Must be able to focus attention to minute details, Access, Word and Excel computer skills required.
    General Skill Requirements
    In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

    • Adaptability - Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
    • Attendance and Punctuality - Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Communications - Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
    • Cooperation - Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
    • Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
    • Judgment - displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
    • Problem solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
    • Quality - Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals.
    • Concentration - Maintains attention to detail over extended period of time; continually aware of variations in changing situations.
    • Supervision - ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees. Education and/or Other Requirements
      Must be an RN with current Illinois RN license OR social worker. 3-5 years of experience preferred.

      • Maintains appropriate documentation
        • Assesses and evaluates patients' ability to provide self care; develops discharge plan and goals of care with patient and involved caregivers.
        • Assists with making referrals to related agencies taking into consideration freedom of choice.
        • Provides information to social service/discharge planners to facilitate discharge planning process.
        • Participates in multidisciplinary rounding and care conferences with other departments.
        • Serves as a resource person to physicians and hospital staff in the appropriate use of health care resources.
        • Serves as a liaison with nursing and medical staff and community agencies to facilitate problem solving and to coordinate services.
          • Assesses and develops plan early upon admission and revises as needed depending on needs of the patient.
          • Accepts on-call as scheduled and responds as needed.
          • Takes responsibility for upgrading professional skills and knowledge.
          • Prepares and completes reports; participates in special projects.
          • Demonstrates clinical competency by completing BLS CPR assigned by Education and ACMA Compass training modules for new employees assigned by Director of Case Management.
          • Performs other duties as assigned.

            Associated topics: business development, case management, development, development manager, manage, office manager, plan, project, program management, project development

Keywords: Memorial Health, Decatur , Case Manager, Executive , Decatur, Illinois

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