Manager, OT Enterprise Services - North America
Company: ADM
Location: Decatur
Posted on: April 23, 2024
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Job Description:
Job Description Manager, Operational Technology (OT) -
Enterprise Services, North America (NA) This is an exempt level
position.Ideal work locations for this role include:
Decatur, IL; Cedar Rapids or Clinton, IA; or Erlanger, KY.
Other large ADM manufacturing locations are open for
consideration.Position Summary:As a key member of the Operational
Technology (OT) team, you will be responsible for managing and
advancing the standardization and innovation of OT endpoint
engineering and support, which is vital to helping ensure safe,
reliable, and secure operations for ADM. You will work closely with
OT and Process Automation (PA) engineers; and partner with key
business segments, Global Technology (GT), and your global OT peers
to ensure the successful delivery of OT solutions to ADM operations
for our North America region.Job Responsibilities:
Direct, manage and maintain OT endpoint ecosystem globally (thin
clients, PCs, scanners, mobile devices, etc.)Coordinate endpoint
activities with other OT/PA managers to help prevent plant
interruptionsDevelop approved patch lists for OT Systems Admins
group; Drive implementation of patchesDevelop OT endpoint device
and procedure standards to help ensure compliance (configurations,
images, hardware, etc.)Develop OT Standards for DCS (Distributed
Control System) Software Delivery aligned with Process Automation
(PA)Develop and implement OT endpoint strategyDrive application
architecture standards through GT approval processes (IT
Architecture Committee (ITAC), Cloud vetting, Software vetting
etc.)Align with PA and Manufacturing Analytics & Technology
(MA&T) on OT Application Design and Support DeliveryManage
Application Delivery to endpoints through SCCMDevelop Application
Delivery strategy for MES applications (Manufacturing Execution
Systems)Manage End User Support through global ServiceNow queue for
OT and drive ServiceNow platform enhancements.Help drive
improvements in OT service management processes and metrics to
drive performance and continuous improvement in order to speed
execution and enhance customer satisfactionDevelop and maintain
Knowledge Base (KB) for OT applications, incidents and requestsWork
with the OT Systems Infrastructure team to design and implement
standard Virtual Desktop Infrastructure solutionPerform capacity
planning and lifecycle management to ensure all End User Equipment,
including endpoint hardware, firmware, and software in order to
provide seamless service to plantsMaintain compliance for
endpoint-related OS licensingDrive deployment of endpoint
management toolingFollow best practice project methodology
guidelines and standards and help drive team adoption.Manage the
team of OT Application Support and End User Computing (EUC) Field
Engineers within the North America region.
Prioritize/Deploy resources in order to meet project deliverables
in coordination with other work groupsManage, develop, coach, and
motivate direct reports through diversity and inclusion, leadership
capabilities, Ability to Execute (A2E) and Performance Excellence
(PE)Manage third-party suppliers/contractors (where applicable);
Participate in vendor evaluations, recommend and review functional
and overall system design, and complete technical planning to
improve systems productivity and efficiencySome travel, on call,
and monitoring of our ServiceNow OT Queues for service management
are expected as part of this position as a member of the Global OT
Leadership TeamRequired Skills:Knowledge of ITSM (IT Service
Management) and ITIL (IT Infrastructure Library) processes and
practicesAbility to think 'outside the box'Demonstrated experience
managing the lifecycle, maintenance, and upgrades of endpoint
technologiesStrong communication skills - communicate at a
conceptual level as well as at a hands-on, practical levelHighly
motivated, self-starterComfortable working with cross-functional
global teamsStrong documentation and organizational skillsMust have
the ability to skillfully manage multiple projects simultaneously
and succeed in an environment of competing prioritiesDemonstrated
ability to lead by delivering on commitments and managing by
exampleDemonstrated ability to work effectively in a fast-paced
team environment; willingness to learn new skills and take
direction from other team members; and ability to organize
information and manage time efficientlyEducation
Requirements:Minimum of Associates Degree in a technical area
(computer science, engineering, etc.), Bachelor's Degree
preferredRequired Experience:7+ years of experience supporting
enterprise-level technology operations and services5+ years of
experience managing technical staff, including a 24x7 network
infrastructure/operations staff5+ years of experience in a
manufacturing environmentExcited about this role but don't meet
every requirement listed? Studies show that often applicants will
self-select out if they don't check every box. We encourage you to
apply anyway. You may be just the right candidate for this role or
another one of our openings.ADM requires the successful completion
of a background check."AJCIND"REF:82679BR
Keywords: ADM, Decatur , Manager, OT Enterprise Services - North America, Executive , Decatur, Illinois
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