Manager, OT Enterprise Services - North America

Company: ADM
Location: Decatur
Posted on: April 23, 2024

Job Description:

Job Description Manager, Operational Technology (OT) - Enterprise Services, North America (NA) This is an exempt level position.Ideal work locations for this role include:
Decatur, IL; Cedar Rapids or Clinton, IA; or Erlanger, KY.
Other large ADM manufacturing locations are open for consideration.Position Summary:As a key member of the Operational Technology (OT) team, you will be responsible for managing and advancing the standardization and innovation of OT endpoint engineering and support, which is vital to helping ensure safe, reliable, and secure operations for ADM. You will work closely with OT and Process Automation (PA) engineers; and partner with key business segments, Global Technology (GT), and your global OT peers to ensure the successful delivery of OT solutions to ADM operations for our North America region.Job Responsibilities:
Direct, manage and maintain OT endpoint ecosystem globally (thin clients, PCs, scanners, mobile devices, etc.)Coordinate endpoint activities with other OT/PA managers to help prevent plant interruptionsDevelop approved patch lists for OT Systems Admins group; Drive implementation of patchesDevelop OT endpoint device and procedure standards to help ensure compliance (configurations, images, hardware, etc.)Develop OT Standards for DCS (Distributed Control System) Software Delivery aligned with Process Automation (PA)Develop and implement OT endpoint strategyDrive application architecture standards through GT approval processes (IT Architecture Committee (ITAC), Cloud vetting, Software vetting etc.)Align with PA and Manufacturing Analytics & Technology (MA&T) on OT Application Design and Support DeliveryManage Application Delivery to endpoints through SCCMDevelop Application Delivery strategy for MES applications (Manufacturing Execution Systems)Manage End User Support through global ServiceNow queue for OT and drive ServiceNow platform enhancements.Help drive improvements in OT service management processes and metrics to drive performance and continuous improvement in order to speed execution and enhance customer satisfactionDevelop and maintain Knowledge Base (KB) for OT applications, incidents and requestsWork with the OT Systems Infrastructure team to design and implement standard Virtual Desktop Infrastructure solutionPerform capacity planning and lifecycle management to ensure all End User Equipment, including endpoint hardware, firmware, and software in order to provide seamless service to plantsMaintain compliance for endpoint-related OS licensingDrive deployment of endpoint management toolingFollow best practice project methodology guidelines and standards and help drive team adoption.Manage the team of OT Application Support and End User Computing (EUC) Field Engineers within the North America region.
Prioritize/Deploy resources in order to meet project deliverables in coordination with other work groupsManage, develop, coach, and motivate direct reports through diversity and inclusion, leadership capabilities, Ability to Execute (A2E) and Performance Excellence (PE)Manage third-party suppliers/contractors (where applicable); Participate in vendor evaluations, recommend and review functional and overall system design, and complete technical planning to improve systems productivity and efficiencySome travel, on call, and monitoring of our ServiceNow OT Queues for service management are expected as part of this position as a member of the Global OT Leadership TeamRequired Skills:Knowledge of ITSM (IT Service Management) and ITIL (IT Infrastructure Library) processes and practicesAbility to think 'outside the box'Demonstrated experience managing the lifecycle, maintenance, and upgrades of endpoint technologiesStrong communication skills - communicate at a conceptual level as well as at a hands-on, practical levelHighly motivated, self-starterComfortable working with cross-functional global teamsStrong documentation and organizational skillsMust have the ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing prioritiesDemonstrated ability to lead by delivering on commitments and managing by exampleDemonstrated ability to work effectively in a fast-paced team environment; willingness to learn new skills and take direction from other team members; and ability to organize information and manage time efficientlyEducation Requirements:Minimum of Associates Degree in a technical area (computer science, engineering, etc.), Bachelor's Degree preferredRequired Experience:7+ years of experience supporting enterprise-level technology operations and services5+ years of experience managing technical staff, including a 24x7 network infrastructure/operations staff5+ years of experience in a manufacturing environmentExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check."AJCIND"REF:82679BR

Keywords: ADM, Decatur , Manager, OT Enterprise Services - North America, Executive , Decatur, Illinois