Medical Office Assistant (Patient Care Coordinator
Company: Midwest Beltone
Location: Decatur
Posted on: May 24, 2023
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Job Description:
Medical Office Assistant (Patient Care Coordinator)Decatur, IL
62526Starting at $14.00/Hour plus Monthly Bonus
Opportunities!Monday-Friday, 9:00 AM-5:00 PM (No nights or
weekends!)For over 80 years, Beltone has been "Helping the World
Hear Better" and has consistently achieved the highest customer
care satisfaction ratings. A global leader in hearing healthcare,
Beltone is currently seeking dynamic and motivated Administrative
and Customer Service Professionals to join our team and launch a
rewarding new career.Primary FunctionThe Patient Care Coordinator,
or PCCs, primary responsibility is to professionally manage the
patient process through the administration of the front office
including answering patient calls, scheduling appointments,
processing insurance verifications, completing administrative and
financial reports, creating invoices, and ordering equipment and
supplies. The primary goal of the PCC is to provide excellent
customer service in a professional atmosphere.Objectives & GoalsThe
PCC will strive to increase revenue by ensuring patients are
scheduled in an efficient manner and reach or exceed targeted sales
& marketing goals.ResponsibilitiesGreet all visitors.Answer
multi-line telephone and arrange appointments for the Hearing Care
Professional (HCP).Directs caller to destination and records name,
time of call, nature of business, media referral, and person called
upon.Schedules follow-up appointments.Ensures quality customer
service.Oversee the daily operation of services for the location,
including the execution of contracts, deposits, and billing.Verify
patients' insurance eligibility and benefits through all insurance
carriers.Collects and distributes mail, messages, and reports to
the appropriate staff members.Maintains patient files and database
according to HIPPA regulations and by ensuring information is
up-to-date.Respects patients by recognizing their rights and
maintaining confidentiality.Makes phone calls to existing patients
generate business (no cold-calling).Assists the HCP by executing
the "Cleaning Process" on patients' hearing instruments.Prepare and
generate reports for the clinic and corporate office.Maintain the
cleanliness of the office.Perform a variety of additional
administrative.All other duties as assigned.Qualifications &
RequirementsHigh School diploma or equivalent is required.Two (2)
years previous medical or general office experience preferred.Two
(2) years previous customer service experience preferred.Must be
well organized and able to multitask efficiently.Must have the
ability to communicate effectively in English.Must be proficient in
MS Office and have good computer skills.Must have the ability to
sit at a desk for 70%-90% of the workday in a general office
environment.Compensation & BenefitsStarting at $14.00/hour PLUS
Monthly Bonus OpportunitiesFull-time (40 hours/ week),
Monday-Friday, 9am-5pm (No evenings or weekends!)Health, Vision,
Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and
More401(k) PlanPaid Time Off and Paid HolidaysNo phone calls or
staffing agencies, please.
Keywords: Midwest Beltone, Decatur , Medical Office Assistant (Patient Care Coordinator, Healthcare , Decatur, Illinois
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