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Guest Service Agent

Company: Country Inn & Suites
Location: Decatur
Posted on: November 26, 2022

Job Description:

*Job Summary *

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

*Essential Job Functions *

-Welcome, register, and assign rooms and issue room keys to the guests.

-Provide information about services available in the hotel and in the community.

-Verify customers' credit and establish how the customer will pay for the accommodation.

-Promote and sell guest rooms.

-Review accounts of the guests who signs out.

-Receive payment for accounts.

-Balance cash accounts.

-Advice housekeeping which rooms have been vacated and are ready for cleaning.

-Keep an inventory of rooms reservations

-Respond to reservation enquiries

-Answer telephones and take messages and handle guest mail.

-Handle customer complaints or refer dissatisfied customers. If there is something you can't help the guest with, report it to a manger.

-Administrative responsibilities that include, but not limited to:

-Account management

-Storing information

-Finding information

-Answering phones

-Office supply inventory

-Creating and managing written communication between departments

-Meeting preparation

-Handling cash payments

-Maintain a clean and neat front desk area

*Other Duties*

This position is not a desk position. This position is catering to our guests needs nd providing them with the amenities our hotel provides when they request them. We are not to be stationary at the front desk. A Guest Service Agent is responsible for other duties includes but not limited to:

-Laundry

-Maintaining the cleanliness of the public spaces

-Breakfast

-Assisting guests with delivering items when requested

-Creating solutions for problems that may arise

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* Weekend availability

Ability to commute/relocate:
* Decatur, IL 62526: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Guest relations: 1 year (Preferred)
* Hotel experience: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Country Inn & Suites, Decatur , Guest Service Agent, Hospitality & Tourism , Decatur, Illinois

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