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Bank Customer Service Rep

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: September 23, 2018

Job Description:

Responsibilities:Duties and Responsibilities: Fast paced, professional call center environment, open 7 days a week Answers telephone, Live Chat, and e-mail inquiries from customers, agents, agent team members, internal business partners, and third party callersInitiates, activates, and services accountsContacts customers, other business areas, or vendors to obtain information or resolve problemsProcesses and/or routes transactions, requests, and inquiries using established proceduresAbility to multi-task, navigate in multiple computer systems, and adapt to changing environment.Adheres to regulatory and compliance guidelinesPrior Call Center & Customer Service experience preferred May Work irregular hours, including weekends and holidays, based on workload and job requirements within the hours of operation (Currently Monday-Friday 6:00AM - 9:00PM ; Saturday/Sunday 8:00AM - 6:00PM CST in Bloomington, IL). Candidates must be available for training.Must be willing to work flexible work shifts as operation dictates. May be required to work overtimeStart salary: $16.00/hourStart Date: Oct 15Please be aware as a new employee in this role, you are subject to an incumbency period. Additional Details: Entry into this job family may require passing additional background checksIncumbent may work a non-traditional schedule including weekends, evenings, overnights, and/or holidaysIncumbent may be required to work overtimeIncumbent may be required to attain and retain state licensesIncumbent may be required to have knowledge of laws and regulations which pertain to the jobIncumbency period may be required within the position, the division, or State Farm Bank before incumbent can post into other positionsMON18#LI-MV1PM18 9

Keywords: State Farm Mutual Automobile Insurance Company, Decatur , Bank Customer Service Rep, Hospitality & Tourism , Bloomington, Illinois

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