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Customer Support Representative - Decatur, IL

Company: Archer Daniels Midland Company
Location: Decatur
Posted on: May 3, 2021

Job Description:

Customer Support Representative - Decatur, ILADM Carbohydrate SolutionsThis is a full time, nonexempt positionThis successful colleague will be responsible for providing world class customer support for domestic shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Technical Team, Operations Team, Transportation Team, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies. Responsibilities Create excellent relationships with customers and be responsive to their needsObtain strong working knowledge of ADM productsObtain strong working knowledge of ADM systemsProcess customer orders, inquiries, and/or complaints within 48 hrs. of receipt.Work closely with internal and external colleagues to confirm on time delivery and accurate documentation Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.Log pertinent case detail within ADM systems to provide transparency to items needing further reviewMonitor accounts receivables Review various reports to confirm delivery, proper invoicing, etc.Prepare general business correspondenceCoordinate other functions as needed Skills and QualificationsA service-oriented focus on both internal and external customersStrong written and verbal communication skillsAbility to collaborate in a team-oriented environmentA positive customer centric dispositionProficiency in Microsoft Excel, Word and OutlookThe ability to learn web-based and other computer applications as neededExcellent keyboarding skills Bachelor's degree or previous Customer Support experience is preferredExperience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferredDecision-making abilitiesMultitasking and the Ability to adapt to a constantly changing environmentProficiency in more than one languageAttention to detailPhysical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.ADM is an EOE for minorities, females, protected veterans and individuals with disabilitiesRelocation is not available with this position.This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.ADM requires the successful completion of a pre-employment drug screen and a background check.

Keywords: Archer Daniels Midland Company, Decatur , Customer Support Representative - Decatur, IL, Other , Decatur, Illinois

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