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Collections Representative

Company: VRI
Location: Sullivan
Posted on: June 7, 2021

Job Description:


Join a growing, progressive company with amazing benefits and on-the-job training as a VRI Equipment recovery specialist. VRI's Equipment Recovery Specialist will be responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of VRI rental equipment. An Equipment Recovery Specialist will also receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. 

Specifics: Monday-Friday 8:00am-5:00pm CST

  • Interact with external and internal customers in a professional, helpful and courteous manner.
  • Manage incoming phone calls by responding to request and assisting with inquiries.
  • Ability to resolve problems by clarifying issues; researching and exploring alternative solutions; implementing solution and /or escalating unresolved.
  • Answer client questions using scripted and non-scripted responses.
  • Maintain access to, and security of, highly sensitive materials.
  • Refer client complaints to appropriate persons.
  • Place outbound calls to clients and client representatives to discuss returning company equipment.
  • Recognize, document, and alert manager of trends in calls and communications received.
  • Attempt to convert clients who lose coverage through government agencies/third parties to private pay clients and persuade clients to reconsider cancellation.
  • Maintain project productivity and quality goals.
  • Other duties as assigned.

  • Required High School Diploma or GED
  • 1-2 years of related professional experience preferred
  • Ability to work flexible hours and overtime when needed
  • Self-motivation and the ability to work independently and with teams
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Excellent oral and written communication skills
  • Proficient in managing multiple tasks as the same time

Keywords: VRI, Decatur , Collections Representative, Other , Sullivan, Illinois

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