Customer Service Desk Associate
Company: Von Maur
Posted on: June 7, 2021
Von Maur was founded in 1872 with two simple goals - provide a
wide selection of quality merchandise and establish excellent
customer service principles by treating every customer like family.
Since then, Von Maur has deliberately and steadily grown and
expanded the variety of services offered to our customers. Our wide
range of customer services include free delivery, complimentary
gift wrapping, no questions asked customer return policy,
alterations, and an interest free charge card. Today, 35 Von Maur
stores are scattered across 15 states: Alabama, Georgia, Illinois,
Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri,
Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still
expanding. Our corporate headquarters and e-commerce facility are
located in Davenport, Iowa.
The integrity and values that have pleased our customers for
generations also make Von Maur a wonderful place to work. We value
the diversity of our employees and each associate contributes in a
unique way to our customer's experience. Von Maur employees are
friendly and have a passion for customer service. Being a part of
our team requires dedication, enthusiasm and flexibility.
Associates are empowered to make decisions, acting in the best
interest of the customer.
Our company culture is characterized by a promote from within
philosophy. We hire people with the intent to promote them as far
as their ability and ambition will take them.
Von Maur provides high quality jobs with excellent benefit
packages that have a positive impact on the health, happiness and
future of our associates and their families.
A Customer Service Desk Associate provides excellent customer
service to customers and employees at the service desk, answers
telephones, provides customer charge account services, gift wraps
packages, and prepares packages for shipping. Primary job
responsibilities of a Customer Service Desk Associate include the
- Provides excellent customer service.
- Answers a multi-line telephone and handles the telephone call,
or directs callers to the appropriate person or area.
- Provides customer charge account services, including opening
instant accounts, accepting payments, answering customer questions,
and giving approvals as requested.
- Prepares and wraps gifts with attention to detail, accuracy,
and in a timely manner.
- Completes customer tickets for gift wrap orders and verifies
customer tickets at pick-up for order accuracy.
- Completes necessary cash work, including balancing the service
desk drawer, balancing sales floor cash reports, and preparing the
Keywords: Von Maur, Decatur , Customer Service Desk Associate, Other , Forsyth, Illinois
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