Customer Service Representative I
Company: First Mid-Illinois Bancshares, Inc.
Posted on: June 9, 2021
Responsible for transactional customer service and policy
renewal process. Primary role is to provide customer service and
support as needed. Supports other CSRs, marketers, account
representatives, account managers and executives in renewing
existing policies and selling new accounts.
Responsibilities include, but are not limited to:
- Renews expiring policies by gathering updated customer
information and processing with underwriters/systems for policy
- Meets customers' daily requests including policy changes,
certificates of insurance, endorsements, claims reporting, provides
answers to customer questions.
- Monitors policy expiration list to be certain that expiring
policies are renewed and remarkets as necessary.
- Monitors accounts receivable balances on assigned
- Provides administrative support to producers including
preparing insurance applications.
- Cross-sell insurance and bank services in a professional
- Complete required training associated with job function.
- Performs other duties as required.
- Associates degree preferred.
- Prior experience in property-casualty insurance agency or with
an insurance company is preferred.
- Understanding of insurance products and coverages.
- High level of organizational and communication skills including
the ability to handle multiple simultaneous tasks and establish
- Ability to empathize with customers and to respond
- High level of ability with Word, Excel and related
- May be required to work earlier or later than the normal
- Must maintain an Illinois Producers license and a valid
Illinois driver's license.
- May require work outside the office, extended hours or customer
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, gender identity, sexual
orientation, protected veteran status, or any other applicable
federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR
Keywords: First Mid-Illinois Bancshares, Inc., Decatur , Customer Service Representative I, Other , Decatur, Illinois
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