Director, Human Resources
Company: Memorial Health
Posted on: September 12, 2021
The Director provides expertise, leadership and guidance on all
aspects of Human Resources (HR) at Decatur Memorial Hospital (DMH).
This work is carried out by serving as an internal consultant to
the nearly 1,300 DMH leaders and colleagues as well as working as a
liaison between DMH and the Memorial Health System (MHS) HR Centers
of Excellence (benefits, compensation, and talent acquisition) to
ensure DMH connectivity with and input into HR programs and
services. Another key element of the role is leading the charge on
strategies and tactics to address and correct issues impacting
colleague retention at DMH. The broad spectrum of support this role
provides to DMH is key in ensuring the hospital can continue its
mission to improve the health of the people and communities it has
proudly served since 1916.
- Bachelor's degree in business administration, human resources
or related field required, Master's preferred.
- Professional human resources certification(s), i.e., PHR, SPHR,
SHRM-CP, SHRM-SCP is preferred.
- Flawless Consulting Certification within 1 year of hire.
- Minimum of 3 years of management experience (including
colleague relations) is required, preference to healthcare
- Relevant experience conducting formal investigations involving
all levels of interaction and providing appropriate recommendations
to leadership, including executives.
Communication: Ability to use written and spoken
communication in formal and informal situations to convey meaning,
build shared understanding, and productively move agendas
Collaboration: Ability to work cooperatively and
inclusively with other individuals and/or teams not formally lead;
working together as opposed to working separately or
Human Resource Management: Ability to implement
staff development and other management practices that represent
contemporary best practices, comply with legal and regulatory
requirements, and optimize the performance of the workforce,
including performance assessments, alternative compensation and
benefits methods, and the alignment of human resource practices and
processes to meet the strategic goals of the organization.
Impact and Influence: Ability to persuade,
convince, influence or impress others in order to get them to go
along with or to support one's opinion or position; able to
understand others interests and motivations, in order to have a
specific impact, effect, or impression on them and/or convince them
to take a specific course of action.
Initiative: Ability to identify a problem,
obstacle or opportunity and then take action in light of
identification to address current or future problems or
Relationship and Network Development: Ability to
establish, build and sustain professional contacts for the purpose
of building networks of people with similar goals that support
Strategic Orientation: Ability to consider the
business, demographic, ethno-cultural, and regulatory implications
of decisions and develop strategies that continually improve the
long-term success and viability of the organization.
Talent Development: Ability to build the breadth
and depth of the organization's human capability and
professionalism, including supporting top performing people and
taking a personal interest in coaching and mentoring high-potential
- Directs the development and implementation of strategic HR
solutions at Decatur Memorial Hospital (DMH) to engage and retain
- Analyzes colleague relations data such as turnover, exit data,
vacancy rates, complaints, disciplines, performance assessments,
engagements, and compliance data.
- Compares this data to key performance indicators such as
patient satisfaction. Develop plans to address findings and
collaborate with HR centers of excellence (CoEs), workforce
planning/development, and other key organizational partners to
proactively resolve issues, plan for improvement and enhance
- Acts as the voice of HR to consult, advise, and facilitate
strategies relating to HR. Ensures the consistent implementation of
Memorial HR policies, processes, and programs by providing
direction, motivation and guidance to DMH leadership.
- Establishes and maintains collaborative, credible, trusting
partnerships with DMH leaders. Upholds a positive colleague
relations environment by responding to all colleague issues and
guiding them to successful resolution. Informs and educates leaders
on tools, standards, processes and procedures to assist them with
managing in a proactive fashion.
- Directs the investigation and disciplinary processes for DMH.
Investigates and resolves highly sensitive or escalated colleague
relations issues. Conducts thorough and prompt investigations,
interpreting and explaining company policies, coaching colleagues
and leaders as necessary, and ensuring that corrective action is
administered fairly and consistently. Represents Memorial at
employment-related claims hearings with external agencies as
- Partners in the development of strategies and resolution of
issues related to federal and state regulations, including but not
limited to, EEO/fair employment practices, Americans with
Disabilities Act (ADA), Family Medical Leave Act (ADA), Fair Labors
Standards Act (FLSA), diversity and unemployment compensation.
- Supports and provides information related to, for example, the
EEOC and Illinois Department of Human Rights for discrimination
complaints and compliance reporting; the Illinois Department of
Employment Security for unemployment compensation claims; the NLRB
for organized labor issues; State Civil Rights Compliance Agencies,
and the Joint Commission.
- Ensures compliance with all federal and state laws,
organizational policies and all accrediting and regulatory
standards. Educates and counsels leadership and colleagues
regarding compliance obligations. Facilitates understanding,
interpretation and application of HR policies and practices
throughout the organization. In collaboration with HR leadership,
updates policies and procedures to ensure accuracy, conformity and
- Partners with HR and Experience to implement special events
and/or projects such as Service Awards, Holiday Celebrations,
Colleague of the Month/Year, and applicable colleague recognition
initiatives at DMH.
- Provides effective leadership, direction and support to HR
generalists and support staff, ensuring the development of a high
performance and engagement culture. Recruits, hires, trains and
manages staff; establishing clear objectives, coaching, counseling
and advising direct reports. Defines development plans to ensure
professional growth of team. Conducts annual performance appraisals
and merit increase reviews for direct reports.
- Performs other related work as assigned.
The intent of this job description is to provide a representative
summary of the major duties and responsibilities performed by
incumbents of this job. Incumbents may be requested to perform
tasks other than those specifically presented in this
Keywords: Memorial Health, Decatur , Director, Human Resources, Other , Decatur, Illinois
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