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Security Officer - Operations Center

Company: GardaWorld
Location: Decatur
Posted on: November 18, 2021

Job Description:

Job Description JOB SNAPSHOT - Now Hiring Job Title: Security Operations Center Operator Location: Decatur, IL Environment: Office Position Type: Full Time Pay Rate: $15.50 / hr General Job Functions: Badging, Alarm Response, Foot Patrol, Computer & Tech Skills, Data Entry, Camera Operator Customer Service and More. Immediately hiring, security, military or law enforcement preferred but not required. No Resume or previous work experience required but preferred! Shift & Hours: Varies, Open Availability Needed Primary shifts are: * Fri & Sat 2230 - 0700, Sun & Mon 2330- 0800 Included Benefits / Perks: Major health, dental, and vision insurance, vacation pay, holiday pay, paid training, 401-K, assistance with Perc License and more! Who is GardaWorld? GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for Security Officers to fulfill different assignments for our clients. Job Description * Provide excellent customer service to our clients * Camera Operation * Data Entry * Report Writing Accuracy * Ability to handle a high stress work environment * Ability to Multi-Task * Computer Literacy * Microsoft Office Suite Proficient * Observe, survey, and report activities at the assigned sites * Respond quickly to critical situations * Ability to read and write detailed reports * Enforce client procedures, regulations, and standards * Foot patrols of the client facility General security responsibilities include, but are not limited to: * Process calls by gathering information, asking questions, documenting responses * Dispatch on calls for emergency services and / or security response * Monitor multiple alarm systems and respond to panic, burglary and fire activations at locations nationwide * Assist the Threats & Analytical team in monitoring the safety and security of ADM Traveler's world-wide, and evaluating both public and proprietary intelligence and social media date, specifically as it relates to company interests * Maintain documentation on incident information using the iTrak System * Field or refer calls for non-emergency and general assistance * Completing rounds and responding to building alarms at the North American Headquarters (NAHQ) Required Qualifications * Excellent written and oral communication skills as well as customer service skills * Must be able to hear and speak clearly in order to effectively communicate in person, by phone or via radio * Must be able to sit for prolonged periods of time, with extensive computer, phone and radio use. Standing, bending and kneeling, will also be necessary * Basic computer and keyboarding knowledge, including experience with the Microsoft Office Suit of programs * Must demonstrate high levels of integrity, and the ability to maintain strict confidentiality * Must have a motivated personality, work effectively within a team environment and have a willingness to take initiative * The ability to multi-task effectively, while maintaining a calm demeanor, especially during stressful and emergency situations * Must be able to remain alert throughout the duration of the shift * Flexibility with regard to availability * On the job training for this position will take place over the first 90 days. Any candidate without prior experience within the SOC will be required to complete training on all three shifts, in order to ensure he or she will be well prepared to fill in at any time. * The SOC operates three shifts. This will require working holidays and / or weekends * Because the SOC is a 24/7 operation, all shifts must be fully staffed at all times. This means that additional hours, to cover vacation and sick time, will be available, and will be required at times. Additional Requirements * Ability to obtain the Illinois Security License (Perc Card) * At least 21 years of age or older as required by applicable law or contractual requirements * Possess at least a high school education or equivalent (GED) * Pass an extensive screening process including a background check and drug screen * Legally authorized to work in the United States * Related Experience: Server, Bartender, Restaurant, Cook, Customer Service, Retail, Data Entry, Professional Assistant state licensure : 122.000183 Qualifications Education

Keywords: GardaWorld, Decatur , Security Officer - Operations Center, Other , Decatur, Illinois

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