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Patient Services Specialist

Company: Gailey Eye Clinic
Location: Decatur
Posted on: November 19, 2021

Job Description:

Now offering up to a $2,500 Sign-On Bonus for any new employee. Half paid after 6 months and the other half paid after 1 year. Provides service to patients requests courteously and professionally. Perform accurate and timely data entry. Process paperwork neatly and accurately. Gailey Eye Clinic is committed to providing each patient with the highest quality eye care. This position plays an integral role in accomplishing this goal by utilizing a broad range of skills related to the customer service and administrative functions of the department. ESSENTIAL FUNCTION AND RESPONSIBILITIES: * Operate telephone switchboard to answer, screen, and providing information, taking messages, or scheduling appointments. * Schedule and confirm patient diagnostic appointments, exams or medical consultations. * Greet patients, determine nature and purpose of visit, and direct or escort them to specific destinations. * Obtains insurance and demographic data and updates information in computer system. * Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare patient records and reports. * Compile and record medical charts, reports, or correspondence, using personal computer. * Hear, resolve, and escalate patient concerns. * Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, or other documents. * Receive payment and record receipts for services. * Organize, file and maintain records. * Travel when needed to satellite clinics for assistance. This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Employees in this job may perform other duties as assigned. Minimum Job Requirements (Education, Experience, Skills): * High school diploma or equivalent. * Previous customer service experience required. * Previous experience using EHR and EMP is preferred. * Strong verbal communication skills. * Ability to work effectively in team environment. * Demonstrated ability to work effectively with the staff and public * Ability to handle multiple tasks and work with shifting priorities. * Strong organizational skills. * Detail oriented. * Demonstrates a sincere interest in listening to and responding to patient concerns and solving their issue in a timely manner. Physical Demands: * Physical requirements for this job may include, but are not limited to sitting, reaching, stooping, crouching, kneeling, climbing, twisting, hearing and repetitive motions. * Physical mode for this job is sedentary work, which is exerting up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. * Visual requirement is required to prepare and analyze data; perform visual inspection of typed documents; and viewing computer monitor. * Mental capabilities are those to perform tasks requiring independent knowledge in addition to retaining and following procedures or instructions provided. * Working conditions are those of typical office or administrative work, which will not substantially expose the worker to adverse environmental conditions. Working Conditions and Environment: Incumbent works in a temperature controlled medical office environment.

Keywords: Gailey Eye Clinic, Decatur , Patient Services Specialist, Other , Decatur, Illinois

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