DecaturRecruiter Since 2001
the smart solution for Decatur jobs

Universal Banker Trainee

Company: Midland States Bank
Location: Effingham
Posted on: November 19, 2021

Job Description:

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.Position SummaryThe Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.Primary Accountabilities

  • Accurately processing customer transactions, balancing, and safeguarding against fraud.
  • Understanding basic knowledge of deposit and lending products & services.
  • Assists with basic deposit account openings, basic lending and maintenance requests with monitoring and coaching provided by a more senior level employee.
  • Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships.
  • Confidently drive sales through service and knowledge allowing them to achieve personal and team goals as set.
  • Timely completion of all assigned learning activities.
  • Actively participate in weekly huddles and one on one coaching sessions.
  • Participate in onsite visits to customers to promote the Employee Privilege Program & Merchant Services.
  • Demonstrates and models Midland States Bank core values that support the bank's culture.
  • Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
  • Accepts other duties as assigned.Position QualificationsEducation/Experience
    • Associates Degree in a related field or equivalent work experience.
    • Cash handling, sales and customer service background.Ability to:
      • Stand for extended periods of time
      • Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs)Other Desired Qualifications:
        • Multilingual speakers are encouraged to applyCompetencies:
          • Business insight
          • Cultivates innovation
          • Drives results
          • Makes sound decisions
          • Being a brand champion
          • Collaborates
          • Communicates effectively
          • Customer focus
          • Being Authentic
          • Emotional Intelligence
          • Self development
          • Being flexible and adaptableIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Keywords: Midland States Bank, Decatur , Universal Banker Trainee, Other , Effingham, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Decatur RSS job feeds