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Customer Service Representative - Mt Auburn, IL

Company: ADM
Location: Mount Auburn
Posted on: January 12, 2022

Job Description:

Job Description Customer Service Representative - Mt Auburn, IL This is a full time non-exempt position. -Position summary:This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and grain origination staff. Will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts. Representatives will have exposure to grain ticket entry and processing, producer settlements, records management, and accounts payable processing. Limited travel may be required.Job Responsibilities: Work in a lively grain purchase environmentPartner with Origination Team to maintain excellent relationships with producer customersInteract with customers regarding orders and documentation needsFollow through on logistics for shipments from origin to destinationEnter and handle sales and purchase contractsProcess invoices and monitor accounts receivableResearching and acquiring resolution of customer issuesEffectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared ServiceCross training on all CSR responsibilitiesOther reasonable tasks as assigned by supervisorJob Requirements:Ability to multi task is essential to being successful in this job. Must adapt and perform consistently in a fast paced environment.Outstanding verbal and written communication skills to be utilized dailyHigh regard for accuracy and attention to detailAbility to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improveExcellent organizational skillsMust be efficient problem solverMust be able to make moderately complex decisions which impact all aspects of the businessMust have a friendly and positive dispositionProficiency in Microsoft Excel, Word and Outlook requiredAbility to learn web based and other computer applications as neededActively grow their knowledge of their customers business and market conditions2 year Associate's Degree or 4 years office &/or CSR experience equivalency

Keywords: ADM, Decatur , Customer Service Representative - Mt Auburn, IL, Other , Mount Auburn, Illinois

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