Sr Service Design Lead
Company: EDWARD JONES
Location: Mount Auburn
Posted on: May 16, 2022
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Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Service Designer
Our Firm Strategic Enablement Office Operational Excellence is
looking for a Service Designer to guide the acceleration of the
Firm's strategic vision through the facilitation of the experience
creation process and the underlying systems, processes and data
that drive consistent delivery of Client Experiences at Edward
Jones.
Key Responsibilities:
Executes moderate to large number of decisions within their own
projects as well in consultation and oversight of those executing
Firm Portfolio level projects with their guidance. In doing so the
Service Designer must demonstrate the ability to:
- Leads cross-functions teams through various methodologies to
drive large-scale change.
- Partners with Sr. Leaders and Project teams to solve complex
problems.
- Builds strong networks within team to remove barriers for team
success.
- Can delegate responsibilities to appropriate individuals across
team based on skills/abilities.
- Develop service blueprints, workflows, wireframes, prototypes,
and other design deliverables.
- Co-designing with customers, engineers, product managers, and
other stakeholders to deliver human-centered, end-to-end solutions
that meet needs of customers.
- Understanding and articulating clearly how services need to
change from a user centered, system, and business perspective
- Mapping service experiences of customers to provide insights for
human-centered design outcomes.
- Participate in user research activities and incorporate insights
into service design deliverables.
- Designing, building, and setting usability tests for service and
product prototypes, working from sketches into quick prototypes
that can be iterated with feedback
- Designing with engineers and product managers to successfully
deploy solutions.
- Utilizes Industry standards and best practices to mentor and
coach other design team members on various methodologies.
- Support and teach other internal organizations how to design
better services using user-centered design best practices and
service design techniques.
- Foster a design culture within the organization.
How you will do it
- Ability to translate verbal ideas and brainstorming sessions into
visual concepts and prototypes.
- Familiarity with wireframing and prototyping software (i.e.
Axure, UXPin, Adobe XD)
- Ability to refine designs due to scope change and technical
limitations.
- Ability to design experiences that go beyond a screen or physical
product.
- Demonstrate design-thinking skills, with an eye for innovation
and a look to the future.
- Excellent problem solving and user design skills.
- Strong planning and organizational skills.
- A passion for good design and an ability to resolve
challenges.
- Ability to balance user needs with business requirements.
- Excellent interpersonal skills with experience in mentoring and
coaching others.
Position Qualifications:
- A bachelor's degree (BA or BS)
- Minimum of 3+ years of experience in Service Design is
required.
- Minimum of 6+ years in a design related position is required.
- Proficiency with computer applications appropriate to the
position and assignment is also required.
- Facilitation certification
- Change Management Certification
- Experience leading large enterprise wide technology &
non-Technology deployments
- A degree in a design related field is strongly preferred.
Salary: $106916 - $182047
Category: Headquarters
Keywords: EDWARD JONES, Decatur , Sr Service Design Lead, Other , Mount Auburn, Illinois
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