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Sr Service Design Lead

Location: Mount Auburn
Posted on: May 16, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Service Designer

Our Firm Strategic Enablement Office Operational Excellence is looking for a Service Designer to guide the acceleration of the Firm's strategic vision through the facilitation of the experience creation process and the underlying systems, processes and data that drive consistent delivery of Client Experiences at Edward Jones.

Key Responsibilities:
Executes moderate to large number of decisions within their own projects as well in consultation and oversight of those executing Firm Portfolio level projects with their guidance. In doing so the Service Designer must demonstrate the ability to:
- Leads cross-functions teams through various methodologies to drive large-scale change.
- Partners with Sr. Leaders and Project teams to solve complex problems.
- Builds strong networks within team to remove barriers for team success.
- Can delegate responsibilities to appropriate individuals across team based on skills/abilities.
- Develop service blueprints, workflows, wireframes, prototypes, and other design deliverables.
- Co-designing with customers, engineers, product managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.
- Understanding and articulating clearly how services need to change from a user centered, system, and business perspective
- Mapping service experiences of customers to provide insights for human-centered design outcomes.
- Participate in user research activities and incorporate insights into service design deliverables.
- Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
- Designing with engineers and product managers to successfully deploy solutions.
- Utilizes Industry standards and best practices to mentor and coach other design team members on various methodologies.
- Support and teach other internal organizations how to design better services using user-centered design best practices and service design techniques.
- Foster a design culture within the organization.
How you will do it
- Ability to translate verbal ideas and brainstorming sessions into visual concepts and prototypes.
- Familiarity with wireframing and prototyping software (i.e. Axure, UXPin, Adobe XD)
- Ability to refine designs due to scope change and technical limitations.
- Ability to design experiences that go beyond a screen or physical product.
- Demonstrate design-thinking skills, with an eye for innovation and a look to the future.
- Excellent problem solving and user design skills.
- Strong planning and organizational skills.
- A passion for good design and an ability to resolve challenges.
- Ability to balance user needs with business requirements.
- Excellent interpersonal skills with experience in mentoring and coaching others.
Position Qualifications:

- A bachelor's degree (BA or BS)
- Minimum of 3+ years of experience in Service Design is required.
- Minimum of 6+ years in a design related position is required.
- Proficiency with computer applications appropriate to the position and assignment is also required.
- Facilitation certification
- Change Management Certification
- Experience leading large enterprise wide technology & non-Technology deployments
- A degree in a design related field is strongly preferred.

  • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
    • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
      From The Human Rights Campaign. All Rights Reserved2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
      Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
      Salary: $106916 - $182047
      Category: Headquarters

Keywords: EDWARD JONES, Decatur , Sr Service Design Lead, Other , Mount Auburn, Illinois

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