Information Technology Specialist (CUSTSPT) ( 12 Month Register )

Company: Department Of The Treasury
Location: Decatur
Posted on: January 18, 2023

Job Description:

Duties WHAT IS THE IT - INFORMATION TECHNOLOGYDIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Information Technology The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.Coordinates, oversees or performs activities involving troubleshooting, installing, testing, and securing existing, new or updated voice or data communications equipment. Evaluates installations to ensure compliance and conformity to regulations, standards, and security compliance, technical and procedural requirements.Provides end user desktop environment support and telephone customer support.Provides advice and assistance to customers on a large local problem to troubleshoot complex problems; and provides support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.Develops contingency plans to ensure continuous availability and accessibility of network resources in the event of emergencies.Identifies and analyzes critical problems and issues to determine nature of requirements, specifications, resources, constraints, security, and coordinates controls to ensure integrity of communication systems design and implementation.Leads the local implementation of national projects to evaluate and report on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services; recommends purchase of new tools to enhance the delivery of customer support services. Leads the implementation of national projects, reviews, validates, and standardizes problem resolutions for inclusion in the problem management database.Leads the implementation of large scale projects such as: upgrading from hubs to switches; inventory control, equipment replacement, consolidation of regional networks; and redesigning network infrastructure in response to changes in network technologies or network requirements, such as VoIP taking into consideration telecommunications policies, regulations, standards, and requirements. Help Qualifications: Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT : Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE: GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.In addition to the above: At this grade level, your experience should be sufficient enough to demonstrate the following: Evaluating and recommending the adoption of new or enhanced approaches to delivering IT services; testing and optimizing the functionality of systems, networks, and data; Identifying and defining business or technical requirements applied to the design, development, implementation, management and support of systems and networks; evaluating proposals for the acquisition of IT products and services, ensuring the optimal use of commercially available products; ensuring compliance with data management standards, and recommending new or modified standards to increase; and responding to customer service problems resulting from incidents and/or catastrophic events, such as virus infections or power outages. AND MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For more information on qualifications please refer to OPM's Qualifications Standards.

Keywords: Department Of The Treasury, Decatur , Information Technology Specialist (CUSTSPT) ( 12 Month Register ), Other , Decatur, Illinois