Treasury Customer Support Spc II
Company: Midland States Bank
Location: Effingham
Posted on: January 27, 2023
Job Description:
This position is eligible to work remotely. However, first
consideration will be given to candidates that live within 90 miles
of a Midland States Bank location.At Midland States Bank, we
believe that when we can bring our whole selves to work each day,
we become happier, more comfortable, more confident and more
excited to do great things for our customers, each other and our
company. We're proud to be an Equal Opportunity and Affirmative
Action employer. At Midland, we recruit, employ, train, compensate
and promote without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status. If you are looking
for a place to grow, we encourage you to apply at Midland States
Bank, because you belong here.Position SummaryThe Treasury Customer
Support Specialist II is responsible for supporting the Treasury
Service products as well as the delivery of exceptional customer
service and technical support to Midland States customers, and it's
Bank staff. She/he should always be up to date on products and
services as well as any enhancements and/or changes to the
products/services. This individual will assist and provide support
as needed in order to foster and sustain exceptional customer
services. Primary Accountabilities
- Provide phone support for Treasury Services clients
- Assist customers when installing new RDC Scanners and provide
technical support when issues are reported by the client.
- Responsible for assisting customers with setting up and
training on Treasury Services
- Works in conjunction with Client Services, Sales Advisors and
Operations Teams to address and resolve consistent issues with
clients
- Assists Treasury Services customers with building ACH
Templates
- Manage the Treasury Customer service emails
- Quality control contracts, risk assessments and schedules for
accuracy prior to being submitted through Credit Quest and the
ticketing system.
- Assist with Suspended ACH files and obtaining approvals
- Assist Treasury Sales with renewing annual risk profiles in
Credit Quest
- Performs other duties and handles special projects from time to
time as assigned by manager.
- Observe all security, privacy and compliance requirements.
- Maintain knowledge of regulatory regulations and
requirements.
- Keep up-to-date on procedures.
- Assist with the review and testing of procedures.
- Train on Critical processes to support Disaster Recovery
efforts. (Wires, ACH and RDC)
- Provide support during mergers and acquisitions
- Train new team members as needed
- Assist Manager with monthly reporting
- Provide support and testing of new treasury products/services
prior to offering to our clients
- Create user guides and conduct new hire / refresher training
for sales team related to Treasury products and services
- Maintain compliance with all applicable regulations including,
but not limited to, the Bank Secrecy Act (BSA)
- Resolve system/processing issues independently Position
QualificationsEducation/Experience:
- Associates degree or equivalent banking
experienceCompetencies/Other Skills:
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable If you require reasonable
accommodation in completing this application, interviewing,
completing any pre-employment testing, or otherwise participating
in the employee selection process, please direct your inquiries to
Midland States Bank Human Resources at . THIS JOB DESCRIPTION DOES
NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
PI202147963
Keywords: Midland States Bank, Decatur , Treasury Customer Support Spc II, Other , Effingham, Illinois
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