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Patient Access Specialist (ED)

Company: Memorial Health University Medical Center
Location: Decatur
Posted on: March 19, 2023

Job Description:

To pre-register and register patients of Memorial Medical Center's ExpressCare. - Schedule patients for procedures and tests at MHS facilities. - Collects accurate patient demographic and billing information in a timely manner. - Interviews incoming patients or Associates, enter information into potential all appropriate software packages. - Serves as a liaison between ancillary departments and other Patient Access Services areas. - Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. **sign-on bonus included** Education:

  • High School Graduate or equivalent required. Experience:
    • One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.
    • Word processing/computer application experience and knowledge desired. Other Knowledge/Skills/Abilities:
      • Minimum typing skill of 40 WPM preferred.
      • Demonstrates excellent interpersonal and communication skills.
      • Demonstrates ability to work independently
        • Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
        • Effectively perform general clerical/administrative functions.
        • Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
        • Pre-register and register all types of patients in multiple software systems.
        • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
          • SAFETY: Prevent Harm - I put safety first in everything I do. - I take action to ensure the safety of others.
          • COURTESY: Serve Others - I treat others with dignity and respect. - I project a professional image and positive attitude.
          • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. - I work with others to achieve superior results.
          • EFFICIENCY: Reduce Waste - I use time and resources wisely. - I prevent defects and delays.
          • Demonstrates an ability to be flexible, organized and function well in stressful situations.
          • Maintains a professional demeanor in respect to patients and fellow employees.
          • Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
          • Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
          • Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
          • Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
          • Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
          • Ensures accurate documentation of patient information.
          • Responsible for checking and re-stocking supplies as needed.
          • Participates in performance improvement activities for the department and organization.
          • Adheres to all HIPAA guidelines and patient confidentiality policies.
          • Completes annual educational and training requirements.
          • Promotes the mission, vision, and goals of the organization and department.
          • Performs other related work as required or requested.

            The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Keywords: Memorial Health University Medical Center, Decatur , Patient Access Specialist (ED), Other , Decatur, Illinois

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