Account Support Specialist
Company: LaSalle Network
Location: Mattoon
Posted on: May 24, 2023
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Job Description:
LaSalle Network is partnered with a growing family of industrial
safety companies that provide a comprehensive range of industrial
safety solutions. They are seeking an Account Support Specialist to
join their team in Mattoon, IL on a hybrid basis. The Account
Support Specialist is the key contact for both external and
internal customers regarding all product lines. They are also
responsible for generating new sales opportunities through
distribution analysis and partnering with sales representatives.
Account Support Specialist Responsibilities:
Generate custom quotes for Special Pricing and Custom Items
Identify cross-sell opportunities and work with outside sales team
to develop strategies and account plans to penetrate accounts
Provide insight into account planning activities
Work closely with outside sales team and product management to
support new product launches and other marketing campaigns in
territory
Continued education on product knowledge, rules and regulations and
system capabilities
Maintain open communications with Sales, Marketing, Credit,
Shipping/Traffic and Planning to resolve and identify
process/customer issues/opportunities
Manage specific customer requirements with key customers
Research and analyze current competition and their market share,
and work with Marketing and Sales on opportunities to gain market
share
Investigate, review and recommend improvements within customer
touching areas
Develop, distribute and monitor customer surveys to assist with
information mining
Report, communicate and present to management as required
Account Support Specialist Requirements:
Knowledge of Electronic Data Interchange
Ability to work in a team environment; assertive, persuasive and
diplomatic
Ability to prioritize and organize a demanding workload in a
fast-paced environment
Must have initiative and ability to achieve objectives with minimal
direction
Decision-making and problem-solving skills
Professional telephone etiquette and excellent communication
skills
Computer skills within a Windows environment, MS Office, Excel and
MAPICS
Ability to analyze information and develop recommendations to
present to management
College degree in business area preferred
Thank you, Jessica McCourt Senior Project Manager LaSalle Network
Keywords and Related Terms: customer service , account support ,
sales #LI-OTOSCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and
temporary staffing services. For over two decades, LaSalle has
helped organizations hire faster and connect top talent with
opportunities, from entry-level positions to the C-suite. With
units specializing in Accounting and Finance, Administrative,
Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call
Center, Human Resources and Executive Search. LaSalle offers
staffing and recruiting solutions to companies of all sizes and
across all industries.
LaSalle Network is the premier staffing and recruiting firm,
earning over 100 culture, revenue and industry-based awards from
major publications and having its company experts regularly
contribute insights on retention strategies, hiring trends and
hiring challenges, and more to national news outlets.
Keywords: LaSalle Network, Decatur , Account Support Specialist, Other , Mattoon, Illinois
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