Customer Experience Advisor I

Company: New Horizons Insurance Marketing, Inc
Location: Decatur
Posted on: September 13, 2023

Job Description:

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit.About Integrity Marketing GroupIntegrity Marketing Group is one of the nation's leading independent distributors of life and health insurance products focused on serving the senior market. Founded in 2006, Integrity develops and distributes life and health insurance products with insurance carrier partners and markets these products through its distribution network, which includes other large insurance agencies located throughout the country that have over 275,000 independent agents. -Position Summary:We are seeking a driven and friendly Customer Experience Advisor to join our close-knit team, who will be responsible for providing prompt, courteous customer service, which meets or exceeds service standards. -Utilize applicable policy forms, insurance law and internal procedures to answer inquiries and process requests from customers. Thoroughly document telephone calls, changes, and written correspondence. -Essential Duties and Responsibilities:

• Answer incoming calls in accordance with quality standards (call volumes vary from 10-100 daily) to provide information to agents/applicants/insured about the status of an application/policy or any other question they may have.
• Place outgoing calls to provide or obtain information.
• Document all calls while in progress. On-line call documentation program should be used.
• Transfer or refer misdirected calls to the appropriate individual, department or offices outside the company, using approved transfer and referral techniques.
• Understand and utilize all resources available to accomplish assigned tasks.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material so as to leave a clear and concise audit trail.
• Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts.
• Arrive to work and return from breaks & lunch as scheduled. Because of the nature of the job function ("customer service"), punctuality and dependability are imperative. -Qualifications:
  • Ability to communicate well. Ability to follow written instructions. -
  • Ability to document calls with accuracy and clarity of content. -
  • Ability to abruptly change tasks. -
  • Problem-solving and attention to detail skills are necessary. -
  • Reliability is extremely important. -
  • Honesty and respect for the company and its policies & procedures is required.
  • Customer Service experience in an office setting required. -
  • Insurance background preferred. PC, Windows, Word experience preferred. Excel experience a plus.Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. -Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities -PandoLogic. Keywords: Sales Representative, Location: Decatur, IL - 62523

Keywords: New Horizons Insurance Marketing, Inc, Decatur , Customer Experience Advisor I, Other , Decatur, Illinois