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Customer Experience Coordinator

Company: New Horizons Insurance Marketing, Inc
Location: Decatur
Posted on: September 13, 2023

Job Description:

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit.Customer Experience Coordinator for Medicare Allies -Job Description:--- - -We are looking for a Customer Experience Coordinator to join our rapidly growing team! You will have the responsibility of making potential clients feel welcomed and existing clients feel appreciated. -We want someone who can make every client smile when they pick up the phone. - -Every day, we help older Americans select the health and wealth coverage they need for financial security and peace of mind. You'll -need to keep up-to-date -with the different products -we offer as well as the ways to best serve our prospects and customers. - -We're -looking for someone who enjoys a challenge - someone who is an active listener and loves to problem solve. As you'll -be a main point of contact for our clients, you'll -need to have great communication -skills and a passion to help others. Multi-tasking and working quickly is sure to be a part of the job, especially during busy times, such as the annual enrollment period. - -Other tasks may include project management, marketing, research, data analysis, and reporting. - -Responsibilities and Duties: -

  • Identify, understand -and process insurance applications -
  • Field incoming requests from clients and manage our online -chat -tool -
  • Assist -with client requests -
  • Set appointments for agents -
    • Work with carriers to resolve issues -
    • Prepare letters and emails -
    • Data entry and reporting - -Qualifications: -
      • High School Diploma or equivalent, Associates or Bachelor's -degree preferred -
      • Working knowledge of Microsoft Office 365 -
      • Excellent verbal and written communication skills -
      • Resourceful, adaptable, -and strong problem-solving skills -
      • Must be able to work fulltime in office.Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. -Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities -PandoLogic. Keywords: Customer Retention Specialist, Location: Decatur, IL - 62523

Keywords: New Horizons Insurance Marketing, Inc, Decatur , Customer Experience Coordinator, Other , Decatur, Illinois

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