PATIENT CARE COORDINATOR
Company: Hanger
Location: Decatur
Posted on: October 29, 2024
Job Description:
Why Us?With a mantra of Empowering Human Potential, Hanger, Inc.
is the world's premier provider of orthotic and prosthetic
(O&P) services and products, offering the most advanced O&P
solutions, clinically differentiated programs and unsurpassed
customer service. Hanger's Patient Care segment is the largest
owner and operator of O&P patient care clinics nationwide.
Through its Products & Services segment, Hanger distributes branded
and private label O&P devices, products and components, and
provides rehabilitative solutions to the broader market. With 160
years of clinical excellence and innovation, Hanger's vision is to
lead the orthotic and prosthetic markets by providing superior
patient care, outcomes, services and value. Collectively, Hanger
employees touch thousands of lives each day, helping people achieve
new levels of mobility and freedom.Could This Be For You?Provide
the highest level of customer service to patients, fellow employees
and referral sources through the coordination and administration of
the "front office" activities. Accurately obtain all patient
information, insurance information, verification and
pre-authorization information while ensuring compliance with
relevant laws, regulations and established Company policies and
compliance programs. Maintain excellent customer service
relationships with patients and referral sources.Your
ImpactPrincipal Duties and Responsibilities (Essential
Functions):
- Provide the highest level of customer service is provided to
patients, fellow employees and referral sources.
- Obtain accurate insurance information, including eligibility
and benefits, verification and pre-authorization.
- Provide counseling to patients advising them of their financial
responsibility once benefits have been verified.
- Obtain any and all co-payments and over-the counter cash when
applicable. Complete cash receipts per guidelines.
- Maintain accurate and complete patient files, ensuring that
they are in compliance with the Hanger Compliance Policies.
- Ensure the privacy and security of protected health information
per HIPAA rules.
- Assist with patient follow-up as directed.
- Assist with quality assurance to ensure patient satisfaction
with Patient Care Center (PCC) services as necessary.
- Comply with the system of internal controls to ensure proper
handling of cash receipts, including billing system data entry and
bank deposits.
- Enter patient demographics and insurance verifications as
appropriate.
- Efficiently manage multiple phone lines.
- Record written documentation that is clear, concise and
accurate.
- File all patient charts and other documentation, following
established guidelines.
- Coordinate scheduling of practitioner schedules to ensure
proper coverage of patient appointments and out-of-office
calls.
- Process and monitor referrals/authorizations/prescriptions to
ensure complete and final information is received in a timely
manner.
- Perform other duties or special projects as assigned.Minimum
QualificationsExperience and Education:
- High school diploma or equivalent combination of education and
experience required.
- Minimum of one year customer service, administrative or related
experience required.
- Must score a minimum of 70 on Hanger's behavioral skills
assessment, completed as part of the selection process.
- Must have, or be eligible to obtain, a valid driver's license
and driving record within the standards outlined within Hanger's
Motor Vehicle Safety Policy and Procedures. -
- Experience as a receptionist or with medical front office
responsibilities is preferred.Additional Success FactorsKnowledge
and Skill:
- Strong interpersonal, oral (including telephone) and written
communication skills.
- Ability to key 30 words per minute with accuracy required.
- Ability to work with handicapped individuals.
- Understanding of Alpha filing system.
- Understanding of medical reimbursement and terminology and an
understanding of front office (receptionist) duties preferred.
- Ability to use a computer, including Windows-based software and
e-mail.
- Ability to use all necessary office equipment, facsimile
machines, calculator, postage machine, copier, etc.
- Act with integrity in all ways and at all times, remaining
honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do,
building lifelong trust.
- Foster open collaboration and constructive dialogue with
everyone around you.
- Continuously innovate new solutions, influencing and responding
to change.
- Focus on superior outcomes, and calibrate work processes for
outstanding results.Our Investment in You
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger's
BAKA Bootcamp and EmpowerFestHanger, Inc. is committed to providing
equal employment opportunity in all aspects of the
employer-employee relationship. -All conditions and privileges of
employment are administered to all employees without discrimination
or harassment because of race, religious creed, color, age, sex,
sexual orientation, gender identity, national origin, religion,
marital status, medical condition, physical or mental disability,
military service, pregnancy, childbirth and related medical
conditions, special disabled veteran status, or any other
classification protected by federal, state, and local laws and
ordinances. -The company will comply with all applicable state or
local fair employment laws that forbid discrimination or harassment
on the basis of other protected characteristics. -Retaliation
against any employee for filing or supporting a complaint of
discrimination or harassment is prohibited.#ERF-HPO
Keywords: Hanger, Decatur , PATIENT CARE COORDINATOR, Other , Decatur, Illinois
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