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Full-time Teller I

Company: First Mid-Illinois Bancshares, Inc.
Location: Decatur
Posted on: March 15, 2019

Job Description:

Full-time TellerDecaturGENERAL SUMMARY OF RESPONSIBILITIES:Serve as ambassadors for the Company. Responsible for developing, expanding and retaining customer relationships. Responsible for providing a high quality of customer service in a friendly, professional manner. Responsible for accepting and processing customer transactions in a prompt, courteous and efficient manner.DESCRIPTION OF PRIMARY DUTIES:SERVICE:* Greets customers and establishes a quality service environment by displaying a friendly and courteous attitude and using the customer's name at least once during the conversation.* Services customers by accepting and processing transactions with accuracy within policy guidelines i.e. deposits, withdrawals, payments, check cashing, issuing negotiable, etc.* Explains transaction policies and procedures to customers. Solicits assistance from supervisor as needed.Obtain supervisory approval for transactions outside authorized limit. Notifies management of suspicious and questionable transactions.* Refers large withdraws and account closures to management and/or sales staff for retention purposes.* Actively seeks out and maintains basic product knowledge of all banking products. This knowledge may be obtained through training courses, branch meetings, corporate communications, etc.* Safeguard assigned cash and balances cash drawer as outlined in teller balancing procedures.* Places hold on funds when appropriate and advises customer of funds availability.* Maintains dual control and adheres to all security policies and procedures as all times.* Performs daily branch operational balancing procedures, including but not limited to the balancing of individual teller drawer.* TM balancing and servicing or Vault Teller responsibilities, if needed.* If applicable, allows entry of safe deposit box holders.* Maintains professional appearance and conduct within the guidelines set forth in the Employee Handbook.SALES:* Identifies sales opportunities and makes referrals to appropriate sales staff.* Reviews referrals goals on a frequent basis and formulates strategy for attainment of goals. Implements and revises individual sales strategy as needed to reach goals.* Proactively cross-sells other bank products and refer customers to appropriate departments when necessary.* Meet sales goals provided by management. Reviews sales/referral goals on a frequent basis and formulates strategy for attainment of goals. Implements and revises individual sales strategy as needed to reach goals.* Encourages the use of alternate delivery systems such as ATM, Debit Card, Telephone and Online Banking.* Participates in all sales meetings.* May be required to work in other First Mid banking centers.EDUCATION/TRAINING REQUIREMENTS* High school diploma required.* Minimum of six months cash management experience and/or training required; or equivalent combination of education and experience.* Proficient in usage of Microsoft Office software, especially Excel, Outlook and Word.* Previous customer service experience of at least six months preferred.* Upon completion of relevant bank training and approval of Chief Deposit Services Officers, the Teller I position is upgraded to CSR I.

Keywords: First Mid-Illinois Bancshares, Inc., Decatur , Full-time Teller I, Other , Decatur, Illinois

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