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Research Clerk

Company: First Busey Corporation
Location: Decatur
Posted on: May 13, 2019

Job Description:

Schedule * Monday - Friday 8:00am - 5:00pm Duties/Responsibilities * Perform various research tasks that require the use of multiple systems and applications in order to determine the appropriate action and provide resolution: * lookup and validate customer account numbers * locate misapplied payments * make payment corrections/reversals * locate dropped batches * Work with service payment agents and/or billers and internal contacts to determine the source of problems and resolution. Education * High school diploma or equivalent. * Previous experience with bank operations in research and/or debits/credits preferred. * Requires knowledge of Microsoft Office. Qualifications Knowledge of: * Strong oral and written communication skills * Excellent written and verbal communication and customer service skills * Strong attention to detail and accuracy * General banking and balancing knowledge of debits and credits Ability to: * Identify and resolve complex problems and interpret data * Collect, organize and prioritize information for decisioning EOE of Minorities/Females/Vets/DisabilitySDL2017

Keywords: First Busey Corporation, Decatur , Research Clerk, Other , Decatur, Illinois

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