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Desktop Support Technician

Company: Iron Service Global Inc
Location: Decatur
Posted on: May 15, 2024

Job Description:

*Responsibilities:** Provide customer facing end-user support that includes:* Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals* IMAC support including large scale/bulk office moves/re-stack activities (all moves)* Support for Operating System, base load software, MS Office suite and other business application* Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs* Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries* Support for the Mobility devices (Android/iOS/iPhone/iPads)* VIP and home-based office (HBO) user support* Imaging/Re-imaging end user systems on approved tickets* Supporting End User Device Lifecycle Management as per Client policies and procedures* Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)* Perform managed print service invoicing/meter read/polling report verification* Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs* Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.* Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support* Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.* Provide On-call support if required outside business hours on a rotational basis* Provide technical orientation and training for new Client employees on existing systems and software* Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.* Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.* Provide weekly reports as requested by Customer* Implement best practices in the stores to resolve issues* Maintain appropriate equipment sparing requirements and spares inventory levels to meet SLRs for the Desk Side Technical Support Services* Participate in team projects as requested.* Support End-User data backup, storage and recovery Services for all End-Users* Coordinate with End-User or other site staff to schedule on-site technical support visit in response to an Incident or IT Service Request, including security remediation services.* Provide Smart Hands and Eyes Support - Support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet Client computing requirements and per Client policies and procedures.* Provide Smart Hands and Eyes Support for servers, network and security devices in site locations, as per Client policies and procedures.* Provide concierge services as required by local staffing, including:* Providing friendly and professional meet and greet and managing customer interaction during their entire experience at the ITSC* Setting customer expectation ahead of possible allocation of case to ITSC agent if required* Supporting customers on issues with Peripherals, and BYOD devices* Provide information on IT/Client products and services* Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)* Software installation/troubleshooting* Mobile Device Management and Mobile Application Management* Support for Wireless connectivity, resolving performance issues, providing device connectivity and value add consultation for short how to questions.Job Type: ContractPay: $21.00 - $26.00 per hourExpected hours: 40 per weekBenefits:* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftExperience:* Active Directory: 1 year (Preferred)* Desktop support: 1 year (Required)Ability to Commute:* Decatur, IL 62521 (Preferred)Ability to Relocate:* Decatur, IL 62521: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Iron Service Global Inc, Decatur , Desktop Support Technician, Professions , Decatur, Illinois

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