Logistics Customer Service Representative - Decatur, IL

Company: ADM
Location: Decatur
Posted on: September 13, 2023

Job Description:

Job Description Logistics Customer Service Representative - Decatur, IL ADM LogisticsThis is a full-time, non-exempt level position.Position Summary:The Logistics Customer Service Representative will act as the primary point of contact for their customer accounts. This position will be responsible for the day to day operations with each of their customer accounts to ensure their transportation needs are met. The Logistics CSR will assist Sales Managers in onboarding new customers and work with them to ensure the customers have everything they need from our group. They will manage each load from pickup to delivery, enter new loads into our TMS system (McLeod TMS), rate new shipment requests, and work to profitably grow each existing customer handed down from the Sales group. The Customer Service Representative will report directly to the Customer Service Manager. This role will be based at our Decatur, IL North American Headquarters.Job Responsibilities:Assist Account Management Team and Sales Team on day-to-day customer operationsWork with Sales Team to onboard new customer accountsManage each customer's shipment from start to finishUnderstand customer's business and utilize knowledge and resources to provide customized solutions to each accountAddress and support customer challenges, opportunities and threats while considering their tolerance for transit time, cost, risk and market conditionsOwn all aspects of the customer relationship, acting as the primary point of contact, and manage customer's logistics needs including rate quotations, order management, and customer reportsElicit customer feedback to help guide future product and service offeringsTransition large customer accounts to Strategic Account Managers to service and develop as neededTrain additional team members, as necessaryLogistics consulting and cost reductionsTrack and report trends in customer accounts to management, including revenue and load count reportsDevelopment and tracking of key performance indicators and metricsEstablish and meet individual goals and objectives relating to all aspect of the positionParticipate in department sales and operational meetingsCompletion of customer tracking reportsTrack and trace shipmentsEnter orders and quotesQuoting customer businessJob Requirements:Excellent verbal communication skills with emphasis on telephone communicationsStrong organizational skills and attention to detailAggressive self-starter with keen negotiation skills in order to be successful in this roleKnowledge of brokerage, third party logistics and freight forwarding is helpfulPrevious sales experience is strongly preferredProficient in Microsoft Office applications such as, Word, Outlook, Excel and PowerPoint is requiredA college degree is preferredAbility to build strong internal and external relationshipsAbility to work alone or in a team environmentRelocation assistance is not available with this position.This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance. ADM requires the successful completion of a pre-employment drug screen and a background check. REF:74397BR

Keywords: ADM, Decatur , Logistics Customer Service Representative - Decatur, IL, Sales , Decatur, Illinois