Springfield-Counter

Company: Connor Co.
Location: Springfield
Posted on: February 13, 2026

Job Description:

Job Description Job Description Principal Accountabilities Ability to read blueprints/schematics Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements Answer customers’ questions about products, prices, availability, product uses, and credit terms Arrange and direct delivery of products Assist outside salesman with quotes, orders, and submittals/O&M’s Attend industry trade shows and product training Consult with clients after sales or contract signings to resolve problems and to provide ongoing support Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations Enhances organization reputation by accepting ownership for accomplishing new and different requests Ensure timely order processing and confirmation of orders Enter sales orders into the Eclipse system and pick customer order tickets. Estimate or quote prices, credit or contract terms, warranties, and delivery dates Follow-up on estimates and bids submitted to customers Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories) Identify prospective customers or develop territories by using business directories, following leads from existing clients, participating in organizations, attending trade shows and conferences. Manage assigned customer orders from origination to delivery Merchandise and stock products on displays and in self-service areas. Monitor market conditions, product innovations, and competitors’ products, pricing, and sales. Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone. Participate in organizations, trade shows, and conferences. Position can require after-hours phone calls from customers and occasionally opening up the shop for customers Process warranty claims Provide Branch Manager with reports or additional tasks as requested Provide customers with product brochures or catalogs Provide information on the full range of products and programs offered by the company to the customer Provide post-sales follow up as required Provide technical support, including monitoring shipping, delivery, and return status, as required Recommend products to customers based on customer’s needs and interests Serves customers by understanding and resolving or forwarding complaints Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise Work with other departments to answer questions (i.e., factory, warranty, finance, etc.) Perform other duties as requested. Minimum Education/Experience Required High School Diploma or its equivalent Experience with plumbing and HVAC preferred, but not required Knowledge, Skills, Abilities Required Ability to learn Eclipse software Ability to perform assignments with minimal supervision and under tight deadlines Critical thinker-using logic and reasoning to identify alternative solutions Mathematical reasoning- ability to choose the correct method or formulas to solve the problem Must be able to determine and prioritize workload Must be very detail-oriented and focused for accuracy Must have strong interpersonal communication skills Must maintain a patient and professional attitude while managing a busy workload Strong organizational skills required Equipment Used PC, Calculator, Fax, Telephone, Photocopy Machine, and Forklift Working Conditions Normal warehouse environment Exposure to varying weather conditions and temperatures in the warehouse and on the loading dock. Physical strength to lift 50 pounds regularly and up to 75 pounds occasionally. Connor Co. offers not only a competitive salary but also an outstanding benefits package that includes: medical, dental, vision, voluntary life insurance, Flexible Spending, and 401k. The company pays 100% for a $10,000 basic life insurance policy and Short Term and Long Term disability for our full-time, non-union employees. We are not accepting applications in person. To apply online, please visit us at: Connor Co. Career Opportunities. No phone calls, please. At Connor Co., people make a difference! EOE

Keywords: Connor Co., Decatur , Springfield-Counter, Sales , Springfield, Illinois